Druid 9.31

IMPORTANT! This topic describes functionality planned for a future Druid release. The information is provided for informational purposes only and reflects Druid current product direction. Nothing in this section constitutes a binding commitment to deliver any feature or functionality in a specific release or timeframe. As the market and user needs evolve, Druid reserves the right to update the list of features to ensure the most impactful features are delivered.

Deployment Dates

Druid Cloud Community

*.community.Druidplatform.com

Druid Cloud US, Australia, West Europe (PROD)

*.us.Druidplatform.com

*au.Druidplatform.com

*.Druidplatform.com

September 10, 2026 September 24, 2026
IMPORTANT! Druid Hybrid Deployment Requirements & Upgrade Notice
  • Starting with version 9.31, Druid hybrid deployment requires installation of both the Connector Host and the Data Service.
  • Updating the Connector Host to version 9.31 or higher requires a simultaneous upgrade of the Data Service to a compatible version.

Please ensure your technical team plans for both components when scheduling your 9.31 environment updates.

Troubleshooting and Debugging with AI

AI-assisted troubleshooting and debugging is now available within Conversation Transcript, Conversation Trace, and Flow Trace! The AI Authoring Agent automatically analyzes your system logs to provide immediate insights into runtime errors, dialog bottlenecks, and logic gaps. Beyond just identifying problems, the agent can actively fix the errors for you, significantly reducing manual debugging effort and accelerating your authoring workflow.

Enhanced Chat Experience

The chat interface has received a major update to seamlessly align with agentic reasoning and dynamic messaging workflows! This updated experience visually clarifies how an AI Agent thinks, processes multi-step logic, and generates real-time, context-aware responses. The cleaner, more intuitive layout provides users with a transparent and engaging conversational experience.

Web Views and Forms Authoring with AI

We are excited to introduce AI-assisted web views and forms authoring to streamline your interface design and data collection workflows! Available in this release, these capabilities transform your layout, UI, and data entry requirements into functional web views and structured form configurations through guided chat interactions. By leveraging conversational AI, you can significantly reduce manual design effort and accelerate the portal development process.

Interactive Calendar Webchat Widget

During HR interview rescheduling or healthcare appointment management—entering free-text dates can feel cumbersome and prone to formatting errors. An intuitive chat UI enhancement that introduces an interactive calendar widget directly into the webchat interface. Instead of requiring users to manually type out dates and times during scheduling workflows, this feature provides a clickable calendar view for seamless selection.

Becus 2 - Druid built-in LLM

We are thrilled to announce Becus 2, the latest evolution of Druid native, built-in Large Language Model, reaching General Availability! Delivering frontier-class performance on par with GPT, Gemini, and Claude, Becus 2 introduces advanced reasoning and complex coding capabilities directly into the platform. This allows AI Agents to independently tackle multi-step logic and generate configurations autonomously, providing high-tier processing power while seamlessly maintaining enterprise data security and privacy.